4.2.2.8 Manage Billing Disputes : Manage Billing Disputes Detailed Process Model Description : 2.5 Request Modify Information

2.5 Request Modify Information
Reference: Manage Billing Disputes Process Model - Page 1 for the associated business process diagram.
Actor/Role: CSR
Description: Based on established business rules the CSR or Authorized User may add or change the existing information used for the Bill Segment calculation. Typical changes can include the addition of a new read, removing the use on Bill switch from an existing read, allow for estimation, changes to dates, recording of a meter exchange or other changes in the data. There are no specific restrictions on changes that need to be done across the application to calculate the correct Bill Segment. While infrequent, there may be times when actual meter reads do no reflect consumption accurately. Based on established business rules the CSR or Authorized User may determine to override consumption. These changes are also reflected on the Bill Segment.

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